Customer Service

A customer service staff is supposed to be knowledgable in the area they work and courteous to customers who call in. Ensuring their knowledge level is sufficient and they are competent is the immediate supervisors role. If they are not adequate then they should either be sent for training or sent off. Just because they are cheap to be employed and have some kind of link to someone in the company doesn't make them employable for the position of customer service. Customers call customer service to get service and not to be told "don't know", "not my area", "I'm not incharge", "you have to refer to someone else", "Press 1 for..... Press 2 for..... Press 3 for....." or be angered upon. It is solely the responsibility of the organisation to ensure their customer service is above average at all time as the customer service people are the ones holding the company image and also passively promoting the company. It is of course useful to utilize an answering machine to streamline incoming calls but do not advertise in the answering machine or put a song as you do not have the faintest idea in what mood the customer is in and what language and type of song they like. The whole customer service industry is now polluted with wannabe's and exists for name sake..